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Saturday, June 4, 2011

Blizzard Customer Service Website

As a part of our ongoing efforts to provide the best customer service possible to the community, we’re launching a new customer Service website which will offer a wide array of great new features to players who need assistance with a variety of issues.

Here are some highlights of what the new site can offer:

In the new Blizzard customer service website, you will be able to access all support contacts in one convenient location including Web, in-game and phone support. You’ll also be able to quickly and easily check on the status of your customer service request.

During your ticket submission process, we’ll try our best to identify the problem you’re experiencing and provide potential solutions along the way with relevant smart help.

Once your ticket is submitted, you can communicate with our support team easily through the Web interface much like you would within the forums. You’ll be able to reply to your own ticket, add details after a ticket has been submitted, or even add and clarify additional details should you feel the initial response from support doesn’t solve the problem. To help keep you up to date on the status of your ticket we have also added an option to receive automatic emails whenever your ticket status changes.

We hope that this new site will provide you with the tools you need to contact our support teams quickly to resolve your service issues. We invite you to check out the new site here: https://eu.battle.net/support/en/ticket/submit

Phone Mobile Authenticator App Update

Originally Posted by Lylirra (Blue Tracker / Official Forums)
Due to an issue with the latest version of the iPhone Battle.net Mobile Authenticator application (version 1.3.0), we've temporarily taken down the app from the iTunes store. Rest assured that we're already working on a new version and will be providing an update in this thread as soon as that new update is up. Please note that until the new version is made available, iPhone and iTouch users will be unable to download the app or upgrade it to the latest version.

If you use a non-iPhone version of the Battle.net Mobile Authenticator, have not upgraded to version 1.3.0, or if you upgraded an existing version via iTunes but have not retrieved a new serial number, your Mobile Authenticator should be unaffected by this issue and continue to function as normal. Regardless if you retrieved the update or not, there is no security threat or risk associated with the Authenticator's ability to continue protecting your account while attached.

As always, if you are experiencing any issues with an Authenticator or Mobile Authenticator, we encourage you to contact our customer support staff for assistance - https://us.battle.net/support/en/ticket/submit

Thanks!

Patch 4.2 - Memento Mori + Method vs Occu'thar (Baradin Hold)

Memento Mori and Method teamed up on test realms to go kick Occu'thar's ... eyes. Occu'thar is the new boss of Baradin Hold and if you have no idea of what's going on in this fight, don't worry, there's a dungeon journal entry for that guy too!


Originally Posted by MMO-Champion
Occu'thar (Baradin Hold)
This ravenous demon broke free of its cage and gained access to the western wing of the prison, devouring all of the inmates held there. Occu'thar's gluttony resulted in a body too bloated to escape its environs, effectively turning the prison wing into its new holding cell.

  • Focused Fire - Occu'thar sets his gaze on the location of a random player, then inflicts 35,000 Fire damage every 1 sec to players within 12 yards of the targeted location.
  • Searing Shadows - Occu'thar inflicts 105,000 Shadow damage to players in a 60 degree cone in front of him, and increases Shadow damage taken by 100% for 30 sec.
  • Eyes of Occu'thar - Occu'thar forms an Eye of Occu'thar on every player for 10 sec. The eyes bore into their target hosts with the Gaze of Occu'thar.
    • Gaze of Occu'thar - The Eye of Occu'thar gazes at its target host, inflicting 6,000 Shadow damage every 1 sec for 10 sec.
    • Occu'thar's Destruction - After an Eye of Occu'thar remains attached to a player for 10 sec, it fully bores into the host and detonates with Occu'thar's Destruction, inflicting 25,000 Shadow damage on all players.

Goblin Racial Nerf

It wasn't a stealth nerf. It was a bug fix to make the goblin racial function as stated. This is the racial description:

"Always receive the best possible gold discount, regardless of faction."

What this means is you will get the exalted discount from faction vendors regardless of your standing with that faction. There was a bug, however, which allowed the discount to go beyond the maximum (exalted) discount provided to all other races.

We fixed the bug so that the goblin racial now functions as advertised. If you're friendly with, say Kirin Tor, you will receive the same discount as a tauren would who is exalted with that faction. If you're both exalted, you'll still receive the same discount.

So it was previously stacking with other things, like the guild bonus and such? And now it's fixed?
That's correct.

This is hardly even a racial now. What does it give Goblins that everybody else doesn't have access to now? What other races have a racial that everybody else can be on-par with by putting in a little effort?

Best Deals Anywhere explicitly states you get the best possible gold discount from vendors, not more of a discount than any other race can possibly get.

We’re not trying to nerf fun here, but the goblin racial package is very powerful even if you ignore Best Deals Anywhere completely. It’s a fine line between making racials fun and interesting, and making players feel like they can only pick a certain race. (Blue Tracker / Official Forums)